Refund policy

Colors of Grey Boutique

Return & Exchange Policy

Thank you for shopping with Colors of Grey Boutique! We appreciate your support and want you to love every purchase. Please review our return policy before placing your order.

Returns & Exchanges

We accept eligible returns within 14 days of delivery for store credit or an exchange.

To qualify for a return:

  • Items must be unworn, unwashed, and in their original condition.
  • Original tags must be attached, when applicable.
  • Items must be free of makeup, stains, odors, pet hair, and other signs of wear.
  • Return requests must be submitted within 14 days of delivery.
  • Returns must be approved before being shipped back.

We do not offer refunds to the original payment method for change-of-mind returns.

Final Sale Items

The following items are final sale for change-of-mind purchases and cannot be returned or exchanged:

  • Personalized or customized merchandise
  • Made-to-order graphic tees and sweatshirts clearly marked final sale before purchase
  • Clearance merchandise marked final sale
  • Items specifically labeled FINAL SALE at the time of purchase

Regular boutique clothing and ready-to-ship apparel are eligible for return if they meet our return requirements.

Store Credit

Once your return is received and inspected, approved returns will be issued as store credit within approximately 5 business days.

Store credit can be used toward future purchases at Colors of Grey Boutique.

Store credit does not expire unless otherwise permitted by applicable law and disclosed at issuance.

Exchanges

We are happy to accommodate exchanges when inventory is available.

If your requested size or style is unavailable, eligible returns will be issued store credit instead.

Return Shipping

Customers are responsible for return shipping costs.

Original shipping charges are nonrefundable for change-of-mind returns.

We recommend using a shipping method with tracking, as we are not responsible for return packages lost in transit.

If we shipped an incorrect or defective item, we will cover the necessary return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an incorrect, damaged, or defective item, please contact us within 3 days of delivery at Colorsofgreyboutique@gmail.com.

Include your order number, a description of the issue, and clear photos when possible.

We will review the issue and work to make it right. This reporting period does not limit any rights available under applicable consumer protection laws.

How to Start a Return

To request a return, please email:

Colorsofgreyboutique@gmail.com

Include:

  • Your order number
  • The item you wish to return
  • Your reason for returning

If your return is approved, we will provide instructions and the appropriate return shipping address.

Please do not send items back without prior authorization.

Additional Information

  • Returns are subject to inspection before store credit is issued.
  • Items that do not meet our return requirements may be declined.
  • Unauthorized returns may not be accepted.
  • Nothing in this policy limits customers’ rights under applicable law.

Thank you for supporting Colors of Grey Boutique! We appreciate every order and look forward to helping you find something you love.

Colors of Grey Boutique Team